1. Definitions

In these Terms and Conditions, unless the context otherwise requires:

• "Platform" refers to the SATVIKLIFE.GOLD website, mobile application, and all related digital services operated by SATVIKLIFE.GOLD Private Limited.
• "Company", "we", "our", or "us" refers to SATVIKLIFE.GOLD Private Limited, a company incorporated under the Companies Act, 2013, with its registered office in New Delhi.
• "User" or "You" refers to any individual who accesses or uses the Platform.
• "Accumulated Value" refers to the rupee value credited to your account as a result of gold or silver purchases or SIP instalments, linked to the exchange price at the time of each transaction.
• "SIP" refers to the Systematic Investment Plan feature enabling recurring, automated accumulation of gold or silver value at the exchange closing price on the day of execution.
• "Physical Redemption" refers to the conversion of accumulated value into a physical bullion coin from the product catalogue, procured and delivered on demand.
• "Making Charge" refers to the fabrication or minting cost charged by the coin manufacturer, applicable at the time of physical redemption and varying by product.
• "KYC" refers to the Know Your Customer process as mandated under the PMLA 2002 and RBI KYC Master Directions.
• "ETF Closing Price" refers to the official daily closing price of the gold or silver Exchange-Traded Fund (ETF) chosen by SATVIKLIFE.GOLD as the pricing benchmark for valuing investments on the Platform. This price is used to calculate the rupee value of user investments at the time of each transaction and for daily portfolio valuation.

2. Acceptance of Terms

By registering on or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these Terms, you must immediately discontinue use of the Platform. These Terms constitute a legally binding agreement between you and SATVIKLIFE.GOLD Private Limited under the laws of India.

3. Eligibility

• You must be at least 18 years of age to independently register and transact on the Platform.
• You must be an Indian citizen or an NRI with a valid Indian bank account, subject to applicable FEMA regulations.
• You must possess a valid PAN card as required under applicable Indian income tax and PMLA regulations.
• You must have the legal capacity to enter into a binding agreement.
• The Company reserves the right to refuse or revoke access to any person at its sole discretion, including for compliance reasons.

4. Account Registration and KYC

• You are required to complete a KYC verification process at the time of registration. Currently, KYC is conducted through manual document verification. You will be required to submit: (a) a valid PAN card - your PAN details are authenticated via verification mechanisms provided by the Income Tax Department of India (NSDL/UTI); (b) a valid government-issued address proof document; and (c) your registered Indian mobile number and email address.
• Aadhaar-based e-KYC is currently under development and not yet operational on the platform. When introduced, it will be subject to UIDAI guidelines and this policy and these Terms will be updated accordingly before the feature is activated.
• You agree to provide accurate, complete, and current information. Misrepresentation or provision of false documentation may result in immediate account termination and may attract liability under applicable Indian laws including the Indian Penal Code, 1860 and the Information Technology Act, 2000.
• You are solely responsible for maintaining the confidentiality of your login credentials. Notify us immediately upon becoming aware of any unauthorised access to your account.
• The Company may periodically request updated KYC documentation in compliance with PMLA obligations.

5. Nature of the Platform

• SATVIKLIFE.GOLD is a digital bullion investment and physical redemption platform. It is not a marketplace, exchange, or multi-seller platform. The Company does not operate as a vault or metal custodian and does not warehouse physical metal on behalf of users.
• Every bullion product available for redemption on the Platform is individually selected by SATVIKLIFE.GOLD based on verified purity standards, manufacturing track record, and quality of assaying. The Platform does not list products from third-party sellers.
• Users may purchase gold or silver at any time as a one-time transaction, or through an automated SIP. These are purchases of commodity value, not securities, units of a fund, or investment products regulated under SEBI.
• The rupee value of a user's accumulated purchase balance is benchmarked to the ETF Closing Price on the day of each transaction and is updated in the user's account every trading day for reference purposes
• Accumulated investment value is redeemable against physical bullion coins from the Platform's curated product range. Coins are not pre-purchased and stored on the user's behalf - they are procured and dispatched upon a valid redemption order being placed.
• Direct credit of purchase value to a bank account, without conversion to physical bullion, is not a feature of the Platform at this time. Any future introduction of such a feature will be subject to applicable regulatory approvals and will be communicated to users through a formal update to these Terms and Conditions, with adequate prior notice

6. Investing - One-Time and SIP

• Users may invest in gold or silver at any time as a one-time transaction of any amount (minimum ₹100), or through a SIP as described in Section 7. All transactions are processed exclusively through registered bank accounts via RBI-regulated payment gateways. SATVIKLIFE.GOLD does not hold user funds in any prepaid, wallet, or stored-value account.
• All investments are priced at the ETF Closing Price on the day of the transaction. Investments confirmed after market close will be priced at the next available ETF Closing Price on the following trading day.
• Transactions are confirmed only upon successful payment. Incomplete transactions within the session window will be cancelled.
• The following transaction thresholds apply to all purchases on the Platform as required under Indian law:
1. Transactions of ₹50,000 or above in a single transaction require a valid PAN or Aadhaar to be on record as part of KYC, as mandated under the Prevention of Money Laundering Act, 2002.
2. Transactions of ₹2,00,000 or above in a single transaction require a valid PAN card to be linked to your account, as mandated under Rule 114B of the Income Tax Rules, 1962. This requirement applies regardless of the mode of payment. Where PAN has not been verified, transactions above this threshold will not be processed until verification is completed.
3. The Platform accepts digital payments only. No cash transactions are accepted or processed. The Company may, without prior notice, temporarily hold or flag a transaction pending review where it triggers internal AML screening criteria, and may request additional source-of-funds documentation from the user in such cases.
• The portfolio value displayed to users is updated daily, reflecting the current ETF Closing Price applied to the accumulated gold or silver equivalent held in their account. This value will increase or decrease with daily ETF price movements.
• The Company bears no liability for price fluctuations between the time of investment and any future date.

7. SIP Terms and Conditions

• By enrolling in a SIP, you authorise the Company to initiate recurring debits from your designated bank account at the frequency and rupee amount specified by you, via a registered payment instrument such as UPI AutoPay or NACH mandate.
• The minimum SIP amount is ₹100 per instalment. The maximum SIP amount per instalment is subject to the transaction limits applicable to the payment instrument used - currently ₹1,00,000 per transaction for UPI AutoPay mandates as prescribed by NPCI, and as specified at the time of NACH mandate registration. These limits are set by the respective payment infrastructure providers and are not within SATVIKLIFE.GOLD's control. Users requiring investments above these limits may do so through additional one-time transactions.
• Each SIP instalment is priced at the ETF Closing Price on the day of execution. The gold or silver equivalent value credited to your portfolio for each instalment is determined by this price and is locked for that instalment.
• SIP transactions are processed only on trading days on which the relevant ETF is priced. If a scheduled SIP date falls on a market holiday or non-trading day, the instalment will be processed on the next available trading day.
• SIP debits are processed via NACH (National Automated Clearing House) mandate, UPI AutoPay, or such other authorised payment mechanisms as offered by the Company from time to time.
• You may pause your SIP, modify the amount or frequency, or cancel it entirely at any time through your account dashboard. Changes take effect from the next scheduled instalment. Cancellation of an active SIP does not affect accumulated investment value already credited to your account.
• Three or more consecutive SIP failures due to insufficient funds may result in automatic suspension of the SIP mandate. You will be notified via SMS and email, and may reactivate the mandate through your account dashboard. No penalty is charged for missed instalments.
• The Company shall not be liable for transaction failures arising from reasons attributable to the user's bank, UPI infrastructure, payment gateway, or any disruptions outside the Company's control.

8. Physical Redemption (Coin Delivery)

• Physical redemption via the curated product range is the only currently available method to utilise accumulated purchase value. No cash equivalent or bank transfer option is available at this time. Any change to this position will require updates to these Terms and Conditions with formal prior notice to users.
• Physical redemption is available subject to minimum accumulation thresholds, based on the smallest available product denomination in the curated range. These thresholds are displayed in the redemption section and may be updated as the product range changes.
• To redeem, the user selects a product from SATVIKLIFE.GOLD's curated range. The metal value is drawn from the accumulated balance at the ETF Closing Price on the date of the redemption order. The making charge of the selected product - as stated on the product page - is the differential amount payable at the time of redemption. All charges are disclosed before order confirmation.
• Product-specific details including purity, hallmarking, BIS certification (where applicable), and packaging are stated on each product page. MMTC-PAMP coins are dispatched in numbered, tamper-evident blister packaging. Packaging for other products is as described on their respective product pages.
• Applicable GST (currently 3%), delivery, and insurance charges are disclosed at checkout before order confirmation.
• Delivery is estimated at 5–10 working days from order confirmation and is subject to product availability and logistics. The Company shall not be liable for delays caused by courier services, force majeure events, or circumstances outside its reasonable control.
• All deliveries are made to addresses within India only.
• Physical coins once dispatched and delivered cannot be returned or exchanged. Any packaging damage or discrepancy must be reported to customer care within 48 hours of delivery, with photographic evidence. The Company will investigate and respond within 7 working days.

9. Fees and Charges

• A buy-sell spread embedded in the live price quote is the primary platform revenue mechanism and is visible at all times before confirmation.
• Making charges for physical coins are product-specific and are disclosed on the product page and at redemption checkout.
• GST at the rate prescribed by the Government of India applies to all transactions. Other statutory levies apply as required by law.
• Delivery and insurance charges are disclosed at the time of redemption order. There are no platform subscription fees, account maintenance fees, or SIP management charges.
• The Company reserves the right to revise its fee structure with 30 days' prior notice to registered users.

10. Risk Disclaimer

IMPORTANT RISK DISCLAIMER - PLEASE READ CAREFULLY

• Precious metal prices - including gold and silver - are subject to significant and unpredictable market volatility. Prices are influenced by global macroeconomic conditions, geopolitical events, currency movements, import duties, government policy changes, and commodity exchange dynamics.
• Investment in gold and silver does not carry any guaranteed return. The value of your accumulated position may increase or decrease. Past performance of precious metals is not indicative of future results.
• SATVIKLIFE.GOLD does not provide investment advice, and nothing on the Platform constitutes financial advice, tax advice, or a personalised recommendation. Financial discussion sessions offered by the Company are informational only and do not constitute regulated advisory services.
• You are solely responsible for your investment decisions. You are advised to assess your financial circumstances, risk tolerance, and investment objectives independently before investing, and to seek qualified financial advice where appropriate.
• Changes in GST rates, import duties, or other regulatory developments may affect the cost or value of your investment.
• The Company shall not be liable for any loss of profit, loss of business, or any indirect or consequential loss arising from use of the Platform or from price movements in precious metals markets.

11. Intellectual Property

All content on the Platform - including text, design, data, logos, and software - is the property of SATVIKLIFE.GOLD Private Limited and is protected under the Copyright Act, 1957 and applicable intellectual property laws. Reproduction, redistribution, or commercial use of any Platform content without written permission is strictly prohibited.

12. Governing Law and Jurisdiction

• These Terms and Conditions shall be governed by and construed in accordance with the laws of India.
• All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.
• The parties shall first attempt to resolve any dispute through good-faith negotiation for a period of 30 days. If unresolved, either party may initiate proceedings before the competent courts in New Delhi.

13. Amendments

The Company may amend these Terms at any time. Material changes will be communicated via email or in-app notification at least 30 days before the effective date. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms.

14. Account Termination

The Company may suspend or permanently terminate any user account for: violation of these Terms, fraudulent or suspicious activity, failure to meet KYC requirements, court orders, or regulatory directives. Upon account closure, any remaining accumulated investment value will be settled at the prevailing ETF Closing Price on the date of closure. The equivalent rupee value, after applicable deductions, will be applied towards a physical redemption order or refunded to the user's KYC-verified bank account via standard banking channels within 7–10 working days, subject to completion of verification requirements.

15. Customer Support

Customer care is available Monday to Saturday, 10:00 AM to 6:00 PM IST. You may reach us via phone, email, or the in-platform chat support. For complex queries, financial discussion sessions may be scheduled through the support team.

16. Payment Disputes and Chargebacks

• In the event that a payment is debited from your bank account but the corresponding investment value is not credited to your SATVIKLIFE.GOLD account within 2 working days, you must notify our customer care team immediately with your transaction reference number and bank statement evidence.
• The Company will investigate and resolve confirmed payment crediting failures within 5 working days of receiving complete information. Where the failure is confirmed, the investment value will be credited back to the customer bank account.
• Any chargeback initiated by a user directly with their bank or card issuer without first raising the matter with SATVIKLIFE.GOLD may result in temporary suspension of the account pending investigation. The Company reserves the right to recover costs associated with chargeback processing from the user where the chargeback is found to be unwarranted.
• SATVIKLIFE.GOLD's payment gateway partners operate under RBI authorisation and handle all payment disputes in accordance with RBI's grievance redressal framework for payment service providers.

17. Cancellations and Refunds

• One-time investment transactions, once confirmed and executed at the ETF Closing Price, are non-cancellable. The investment value will be credited to your portfolio and may be redeemed as physical coins as described in Section 8.
• In the event of a duplicate payment, technical error, or a confirmed failed transaction where funds have been debited, a full refund will be processed to the originating bank account within 5–7 working days of the error being verified.
• SIP instalments that have been successfully executed cannot be reversed individually. You may cancel your SIP for future instalments at any time through your account dashboard.
• Making charges and GST paid at the time of a physical redemption order that has been dispatched are non-refundable. If an order has not yet been dispatched, contact customer care within 24 hours of placing the order to request cancellation; such requests are subject to order status at the time of contact